Terms of Use

1. Who we are and what this document is

These Terms of Use (the "Terms") are a binding agreement between you ("you", the "User") and the operator of the CSOUT application and related services ("CSOUT", the "Service", "we", "us"). By installing or using the Service, tapping "Accept", or otherwise accessing any part of it, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Changes to these Terms

We may amend these Terms at any time. Each revision has a version number shown at the top of this page. For material changes we may require you to accept the new version before continuing to use the Service; where acceptance is required, declining or ignoring the new version means you may not use the Service until you accept it. Your continued use of the Service after a revision takes effect constitutes acceptance of that revision.

3. Eligibility

• You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) to use the Service.
• You must own a valid Steam account in good standing that is eligible to receive trade offers, and your use of Steam is governed solely by Valve's own terms.
• You may use the Service only where doing so is lawful. You are responsible for compliance with your local laws.
• One account (device identity) per person. Creating or operating multiple identities to multiply rewards is prohibited.

4. No affiliation with Valve

CSOUT is not affiliated with, endorsed by, or sponsored by Valve Corporation or Steam. "Steam", "Counter-Strike" and related marks are trademarks of Valve Corporation. All references to Steam and CS2 items are for identification only.

5. Coins

• "Coins" are a virtual, promotional unit of account within the Service. Coins are not money, are not electronic money, have no real-world monetary value, earn no interest, and cannot be purchased for, sold for, exchanged into, or redeemed for cash or any monetary instrument.
• Coins are earned for free through in-app activities (for example, watching advertising or completing promotional actions). We never require payment from you, and the Service involves no wagering, staking or games of chance — it is not gambling.
• Coins are personal to your device identity, non-transferable and non-assignable.
• We may modify the earning rates, the Coin exchange rate, and the catalog at any time. We may adjust or void Coin balances that were obtained through fraud, abuse, error or in violation of these Terms.
• Coins expire and are forfeited without compensation when your access is terminated under Section 9, or if the Service is discontinued under Section 12.

6. Rewards and withdrawals

• You may redeem Coins for CS2 in-game items ("Rewards") from the in-app catalog. Rewards are delivered as Steam trade offers sent to the trade URL that you provide. You are solely responsible for the accuracy of your trade URL and for your Steam account's ability to accept trades (including Steam trade holds, locks, restrictions or bans, which are outside our control).
• Prices change. Catalog prices are derived from prevailing Steam Community Market prices and our internal exchange rate, and may change at any moment — including between the time an item is shown to you and the time you confirm a withdrawal. The price charged is the price confirmed at the moment your withdrawal request is accepted by the Service.
• Delivery time. We normally aim to deliver Rewards within 1–48 business hours. However, you acknowledge and agree that fulfilment may take up to 48 business days from the withdrawal request (for example, due to inventory availability, market conditions, Steam limitations, fraud review or other operational reasons), and that no specific delivery time is guaranteed.
• Availability. Items are sourced from the market and our inventory. If a requested item becomes unavailable, we may, at our discretion, deliver an equivalent item of at least the same Coin value or return the charged Coins to your balance. This is your sole remedy for unavailability.
• Pending withdrawals may be declined and refunded in Coins at our discretion, including where fraud is suspected or where delivery is not reasonably possible.
• All withdrawals are subject to fraud review. We may request reasonable verification before fulfilment.
• Rewards, once delivered to your Steam account, are governed by Valve's terms. We have no control over — and no responsibility for — anything that happens to items inside Steam, including their tradability, market value, or removal by Valve.

7. Advertising and third-party content

The Service displays advertising and other third-party content. We do not control and are not responsible for third-party content, products, services or websites, including anything you access by following an advertisement. Your interactions with advertisers are solely between you and them.

8. Prohibited conduct

You agree not to:

• use bots, scripts, emulators, automation, or modified clients;
• create or use multiple device identities, reset identities, or otherwise manipulate identity to multiply rewards;
• falsify, replay, or tamper with ad views, reward events, requests or signatures;
• exploit bugs or undocumented behaviour instead of reporting them to support;
• use VPNs, proxies or location spoofing to manipulate advertising or eligibility;
• sell, buy, trade or transfer Coins, balances or device identities;
• interfere with the operation or security of the Service;
• use the Service for any unlawful purpose.

9. Enforcement, suspension and termination

• We may investigate suspected violations and may suspend or permanently terminate your access (a "ban") at any time, with or without notice, for violation of these Terms, suspected fraud or abuse, legal requirements, or to protect the Service and its users.
• On termination for cause, all Coins and pending withdrawals are forfeited without compensation.
• We may also decline, reverse or withhold rewards and withdrawals connected to the conduct in question.
• If you believe an enforcement action was a mistake, contact support from within the app; we will review in good faith, and our decision after review is final.

10. Intellectual property

The Service, including its software, design, text and graphics (excluding Valve's marks and item imagery, which belong to Valve), is owned by us or our licensors and is protected by applicable law. We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the app for its intended purpose. You may not copy, modify, distribute, reverse engineer or create derivative works of the Service except where such restriction is prohibited by law.

11. Disclaimers

THE SERVICE, COINS AND REWARDS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT ANY ITEM WILL BE AVAILABLE, THAT ANY PRICE WILL REMAIN UNCHANGED, OR THAT ANY REWARD WILL HAVE OR RETAIN ANY PARTICULAR MARKET VALUE.

12. Modification and discontinuation of the Service

We may change, suspend or permanently discontinue the Service (in whole or in part) at any time, with or without notice. To the maximum extent permitted by law, we are not liable to you for any modification, suspension or discontinuation, including any resulting loss of Coins or undelivered Rewards.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (a) IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL OR VIRTUAL ITEMS, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (b) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED TEN (10) US DOLLARS. THE SERVICE IS FREE OF CHARGE, AND YOU AGREE THAT THIS ALLOCATION OF RISK IS REASONABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU; IN THAT CASE OUR LIABILITY IS LIMITED TO THE SMALLEST AMOUNT PERMITTED BY LAW.

14. Indemnification

You will indemnify and hold us harmless from any claims, damages, liabilities and expenses (including reasonable legal fees) arising out of your use of the Service, your violation of these Terms, or your violation of any law or third-party right.

15. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which the operator of the Service is established, without regard to conflict-of-laws rules. Before bringing any formal claim, you agree to first contact us through in-app support and attempt to resolve the dispute informally within 60 days. Any dispute that cannot be resolved informally shall be brought exclusively in the competent courts of the operator's place of establishment, and you consent to their jurisdiction. You agree that any claim must be brought within one (1) year of the events giving rise to it, and only in your individual capacity — not as part of a class or representative action, to the extent permitted by law.

16. General

• If any provision of these Terms is found unenforceable, the remainder stays in effect.
• Our failure to enforce a provision is not a waiver of it.
• You may not assign these Terms; we may assign them in connection with a reorganisation or transfer of the Service.
• These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service.

17. Contact

Questions about these Terms — including ban appeals and delivery issues — should be raised through the in-app support chat or the contact form at csout.app/support — the official support channels of the Service.